The
operational
command centre.
A single pane of glass across the full device estate - fleet status, device health, merchant onboarding and live SLA tracking. Drill down to any terminal or transaction, group-wide.
The Admin Portal that runs the estate.
Estate visibility
See the whole estate at a glance.
Full visibility across the device estate - fleet status, device health and uptime - with drill-down to any merchant, terminal or transaction, group-wide.
- Fleet status, device health and uptime
- Drill-down: merchant → terminal → transaction
- Real-time dashboards across the estate
- Group-wide reporting and settlement views
Onboarding & SLAs
Onboarding tracked against live SLAs.
Track every onboarding and activation against live SLAs, with alerts when something slips - so operations teams stay ahead of the estate, not behind it.
- Onboarding and activation tracking
- Live SLA monitoring and alerts
- Exception handling and escalation
- Audit trail across every action
Device health
Real-time PED and system health monitoring.
Continuous monitoring of every payment entry device and system metric across the estate - so support teams see issues before merchants do, and act before they become outages.
- Real-time device (PED) health and uptime
- System health metrics across the platform
- Proactive alerting before merchants notice
- Device-level drill-down and diagnostics
Support & SLA
Support with SLAs and admin impersonation.
Integrated ticketing, query management and live chat, with SLA monitoring and admin impersonation - so support staff can step into a merchant's view and resolve issues fast.
- Ticket logging and query management
- Live chat and helpdesk integration
- SLA monitoring and performance tracking
- Admin impersonation for fast resolution
Enablement
An interactive training platform for support staff.
A demo site and self-help resources - FAQs, training modules and guides - so admin users get productive fast and merchants can self-serve.
- Interactive training platform (demo site)
- FAQ management and self-help
- Training modules and guides
- Merchant self-support
Lifecycle
Manage the full customer lifecycle.
Track prospective and existing customers across engagement stages, with lead and opportunity management, account and KYC management, role-based access and full audit trails - optionally integrated with your CRM.
- Consumer management and regulatory reporting
- Lead and opportunity management with workflows
- Account, KYC and user/role management
- Full audit trail and reporting
- Optional CRM integration (Dynamics 365, Salesforce)
Built on the switch
Powered by Omni-Channel Switch.
Control Centre sits on top of Omni-Channel Switch - every settlement, route and reconciliation event feeds the same operational view.
- Real-time settlement and reconciliation reporting
- Full route and transaction lifecycle visibility
- One source of truth across the estate
Speed to market
Deploy in weeks, not years.
VantagePay's orchestration layer sits above your existing core - no big-bang programme, no multi-year freeze on your roadmap. Zero core changes required.
- Orchestration layer integrates above the existing core
- No big-bang programme or multi-year transformation
- Zero core changes - your systems stay as-is
- Production-grade from day one, proven in live deployments